Toys R Us - ILLEGAL

6 comments
Not resolved

How in the World of Free Enterprise is it legal to take money and then give a piece of plastic that carries the value of the money for use at a later date, and now cannot use that piece of plastic that was paid for, that you collected money for and exchanged no goods. Isn't it FTC rules you must exchange goods for money to be legal?

I called a store today to use my gift card I was saving for my little girls birthday today.

They informed me it is no longer valid!!

What it is valued at the money you were given in place of the card to hold my spot so I could buy later! Even the mafia gives goods for service.

Im trying to figure out how its legal, to take money and then say, naa the card is not going to be excepted, but wait you still have my cash!

Reason of review: Проблема с возвратом, обменом или отменой заказа..

Monetary Loss: $25.

Preferred solution: let me use my gift card that you have the money for! Simple.

Comments

Anonymous
#1502956

They stopped taking gift cards for months, snowflake. Comparing the mafia to toys r us is hilarious.

Anonymous
#1490894

You had obviously returned something without a receipt and received a gift card. The company is going under no thanks in part to people like you snowflake.

You are a day late and a dollar short nothing more. You seem to vilefy the company yet take NO responsibility. How many months have you been sitting on said card? Don’t hate them because YOU WAITED.

Don’t you watch the news at all? It’s been going under for almost 2 years!! I can understand being upset but take responsibility for YOUR screw up.

You waited and lost by waiting. It’s called life, deal.

Anonymous
to Durpa #1491016

You are an *** no i bought the card with Cash! Saved it for my little Girls bday.

That's It Simple.

Man do you wake up to see how big of an *** you can be!!! Get a life

Anonymous
to Durpa #1491039

Jerk. i paid Cash.

and saved it for my little girl. Get a life dude

Anonymous
#1490197

Wrong, that is what bankruptcy is all about. Not illegal.

Anonymous
to Anonymous #1490623

Doesn't make it right! They took money in exchange for a rain check and they still have my money and rain check is not good.

Wrong is wrong no matter what you title it.

In a convenient store that's stealing. :/

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Toys R Us - ***

0 comments
Not resolved

Toys r us. A messed up company.

They will lie to there bank and credit company. About people accounts. I understand that are closing but they don’t have to ruled there paying customer. I just everyone know what they are doing.

They r hurting people credit. When I talked to toys r us.

They will blame the bank and Not admit that they in the fault. What a *** company.

Reason of review: Плохое качество обслуживания клиентов..

Toys R Us - Gift card

0 comments
Not resolved

I had my toysrus gift card and went to redeem yesterday and they said gift cards are not more allowed . It’s such a pathetic situation of not letting us use the card which we bought before .

Reason of review: Проблема с оплатой..

Toys R Us - Left on hold for 30 minutes

1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website

Called the store in thornton Colorado and was left on hold for 30 minutes called back and nobody answered phone at 4 in the afternoon. No wonder they are closing the doors the customer service sucks with these people. Serves them right.

Review about: Toys R Us Customer Care.

Reason of review: Плохое качество обслуживания клиентов..

Comments

Anonymous
#1502958

Entitled snowflake: no one answers the phone around 4pm because like the previous comment said, they are busy helping customers who weren’t lazy and went to shop in person. They’re closing so no one cares about how you feel. #toughluck

Anonymous
#1482921

Lmao maybe no one answers the phone around 4 pm because they help the customers that go in instead of calling on the phone! If you want to know about anything in the store it’s best to get up and go look yourself.

Especially if the store is closing. No one had time to help a customer on the phone with 30 questions.SORRY

Toys R Us - Awful company

0 comments
Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website

Long wait times useless people answering calls my time has been royally wasted

Reason of review: Плохое качество обслуживания клиентов..

Toys R Us - My friend didn’t get LEGO pieces

0 comments
Not resolved

MY FRIEND WAS PUTTING TOGETHER A LEGO FRIENDS SET AND SAW SHE WAS MISSING PIECES AND GOT MAD GIVE MORE DIRECTIONS ON HOW TO OUT ON SWING FOR STEPHANIES HOUSE SHE IS RETURNING TMRW

Reason of review: Бракованный или поврежденный товар..

Toys R Us - Didn’t get all my LEGO stuff

0 comments
Not resolved

i didn’t get all my LEGO stuff that’s basically CHILD ABUSE so I’m returning it and the you will never see me ever again in your life YOU ARE THE WORST

Reason of review: Бракованный или поврежденный товар..

Toys R Us - Take Your Business Elsewhere

1 comment
Not resolved
1.0
Details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy

On 2/12/2018, I purchased two items off of my friend's baby shower registry online. I checked out using PayPal and selected my home address as the delivery address.

An hour later, I checked my confirmation email and noticed that it was instead being shipped to my friend's address despite selecting my home address as the delivery address. I immediately talked to "Lori L." via online chat and was told that the shipping address could not be changed as there was only a "45-minute window" in which modifications to orders are allowed. Seeing as how the package was not scheduled to ship for several days, I asked to speak to a supervisor. I was called (800-967-6500) by a woman who guaranteed that my shipment would be cancelled and that a refund would be issued to my PayPal account.

24 hours later, the package is still scheduled to be shipped to my friend's address. I called to speak with customer service and was told by a supervisor that the package would still ship and that there was nothing she could do about it.

She even stated that she was surprised another supervisor promised my order's cancellation as they lack that ability. In other words, I was lied to.

Review about: Misc Baby Items.

Reason of review: Проблема с доставкой..

Monetary Loss: $75.

Preferred solution: Полный возврат средств.

I didn't like: Delivery, Shipping item.

Comments

Anonymous
#1443786

The same thing just happened to me! What website makes you choose a shipping address for EACH ITEM separately.

That's insane!

Now, my friend is getting some of her items delivered straight to her door prior to her shower and I am getting some of the items delivered to my house to wrap as gifts. :(

Toys R Us - Order Cancelled Twice

0 comments
Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website

I placed an order for a Graco Double Stroller they cancelled my order twice the first time my bank blocked my transation and the second time they said that the billing address wasnt corret which I don't believe because they were able to charge my card twice. They kept me on hold for over 2 hrs with no resolution.

Review about: Graco Double Stroller.

Reason of review: Проблема с оформлением или обработкой заказа..

Toys R Us gets an F!

0 comments
Not resolved

(My letter to Toys R us) I am writing today to complain of the poor service I received from your company on January 10, 2017. I placed an order on 1/04/2017 using a gift card for Black Chicago Bullet Speed Skates for my 9 year old son (item #: 6688272).

As my son anxiously awaited the arrival, we received them on Monday 01/08/17. At our disappointment, we opened the box to find a pair of pink and white skates. My son was devastated. According to your Instructions (attached) in the box, I could return them back to the store.

I made a plan to do so on Wednesday 1/10/2017 after work. So I did just that at 4:38pm. The gentleman at the customer service was just that, a gentleman. He reassured me that I ordered the correct skates and that Toys R Us sent me the incorrect skates.

He then refunded me and gave me a merchandise credit card. Once I arrived home, I immediately called the customer service number 800)869-7787 and reached a young lady named Iesha or Myesha. I explained their mistake and proceeded to order the correct skates again. I gave her my Toys R Us merchandise credit number.

And she replied she would not be able to take a TOYS R US merchandise credit for an online purchase. At this point, I’m confused and rather annoyed. I asked to speak to a manager. After 20 minutes of being placed on hold, I received Lily.

Lily lacked compassion in my opinion. She stated the store should have told me that the TOYS R US merchandise credit could not be used for an online purchase as well and the store should have told me that. She also stated I should have called the 1-800 number before returning the skates to my local store. Nowhere, on the instructions in the box does it say I must call first.

She only gave me 1 option. And that was to go back to the store which is 22 minutes away from my home. And at this point I became livid that this was my only option. That’s a total of 88 minutes of driving and 3 hours of my time, energy and gas that I’m spending to correct the mistake of your incompetent employees.

I am most annoyed that I wasted an evening correcting your company’s mistake. I am a RN nurse manager and if any of my staff lacked the compassion that LILY lacked, they would no longer be employed at my center. It would have been a great gesture if Lily would have transferred the Merchandise credit from Toys R US to a gift card and completed my transaction as a way to resolve their mistake. She told me that the store manager stated I had to return back to the store before 9pm in order to have my refund granted.

I returned back to Toy R Us. I addressed the issue with the gentleman at the customer service counter and he was also confused. He stated he has issued a merchandise credit in the past for an online purchase without any problems. I addressed the issue with the store manager, DeJuan, who also appeared confused about the policy.

He then proceeded to order the correct skates online using the TOY R US merchandise credit initially issued to me. He apologized and stated he did not understand why Lily could not so the same. My impression of Toys R US has been tarnished, and my family and I will not ever make a purchase from Toys R US. I thanked DeJuan for making a very angry customer better.

I trust this is not the way Toys R US wishes to conduct business with valued customers—I have been with you since 1990 and have never encountered such treatment before. My time is very valuable to me and I don’t appreciate having to spend my time from 4: 38pm to 7:09pm handling the mistakes of your employees. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Attached please find all receipts for the transactions related to this incident.

Kudos to DeJuan and the gentleman at the c/s desk. I commend their efforts in quickly resolving this issue.

Reason of review: Плохое качество обслуживания клиентов..

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